Terms and Conditions of Sale
NewGliss Center 83 – Water sports centre, Saint-Cyr-sur-Mer
Effective date: 14 May 2026
Article 1 – Preamble and definitions
1.1. Identification of the Seller
These Terms and Conditions of Sale (hereinafter the « T&Cs ») are entered into between:
The company LEVANO JET LOC, a limited liability company with share capital of €1,500, registered with the Toulon Trade and Companies Register under number 513 681 437, with registered office at Avenue de la Mer, 15 Résidence Les Maldives, 83270 Saint-Cyr-sur-Mer, operating the water sports centre under the commercial name NewGliss Center 83 and the trade name Saint Cyr Jet Ski, intra-community VAT number FR85513681437, represented by its current managers.
Hereinafter referred to as the « Seller » or « NewGliss Center 83 ».
Phone: +33 6 03 30 60 77 Email: saintcyr.jet@gmail.com Website: www.newglisscenter83.com
1.2. Definitions
- Customer / Buyer: any adult natural person placing an order for a Service or a Gift Voucher with the Seller, on the Website or directly on site.
- Beneficiary: the natural person actually participating in the Service; this may be the Customer themselves or a third party designated by them (in particular in the case of a Gift Voucher).
- Service: any water sports activity offered by the Seller, including in particular jet ski rental with or without a license, supervised jet ski tours, towed devices (tubes and derivatives), water-propelled flight devices, water-skiing, wakeboarding, or any other activity offered on the Website.
- Gift Voucher: a nominative or non-nominative voucher sold by the Seller, entitling its Beneficiary to the provision of a Service.
- Website: the website www.newglisscenter83.com.
- Booking: a firm contractual commitment entered into between the Seller and the Customer for a Service on a specific date and time.
- Parties: refers jointly to the Seller and the Customer.
1.3. Scope
These T&Cs apply to any order of a Service or a Gift Voucher placed with the Seller, whether online on the Website or directly on site at the water sports centre. They govern the entirety of the contractual relations between the Seller and the Customer, to the exclusion of any other terms, save for a specific written agreement obtained in advance from the Seller.
Article 2 – Acceptance of the T&Cs
By placing an order, the Customer fully and unreservedly accepts these T&Cs, which prevail over any other document. The Customer acknowledges having read them prior to any order.
For online orders, acceptance of the T&Cs is materialised by ticking the box provided for that purpose before completion of payment.
The Seller reserves the right to amend these T&Cs at any time. The applicable T&Cs are those in force on the date of the order.
The nullity or unenforceability of any clause hereof shall not entail the nullity of the other clauses, which shall continue to produce their effects.
Article 3 – Services offered
The Seller offers the following Services:
- Jet ski rental with a license (free rental), reserved for holders of a coastal boat license;
- Jet ski rental without a license (outing supervised by a certified instructor);
- Supervised jet ski tours;
- Towed devices (towable tubes and derivatives);
- Water-propelled flight devices (flyboard and similar), where applicable;
- Water-skiing and wakeboarding;
- Any other activity or package advertised on the Website.
The features, duration, access conditions and restrictions specific to each Service are described on the corresponding page of the Website. The Customer is invited to read them carefully before any order.
The Seller reserves the right to modify or withdraw any Service, with no liability beyond sums already paid for confirmed Bookings.
Article 4 – Order and booking procedure
4.1. Online orders via the Website
Online orders are placed as follows:
1. The Customer selects the desired Service or Gift Voucher and, where applicable, the date and time; 2. The Customer enters their personal and billing details; 3. The Customer reads and expressly accepts these T&Cs by ticking the relevant box; 4. The Customer proceeds to pay by credit card on the secure payment page; 5. The Customer receives a confirmation email summarising the order.
The Booking becomes firm and final once full payment has been received and the confirmation email has been sent.
4.2. On-site orders
The Customer may also book and purchase a Service directly on site at the water sports centre, during opening hours, by credit card. The same T&Cs apply.
4.3. Availability
Confirmation of a Booking is subject to the availability of the chosen time slot and compliance with the access conditions for the Service. If no slot is available, the Seller will inform the Customer as soon as possible and offer an alternative or a full refund.
Article 5 – Prices
The prices of Services and Gift Vouchers are indicated in euros, all taxes included, with mention of the applicable VAT at the rate in force (currently 20%). They include the water-sports civil liability insurance referred to in Article 11.
Prices do not include the Customer’s transport to the meeting point, which remains the Customer’s responsibility.
The Seller reserves the right to amend its prices at any time; however, Services will be invoiced at the price in force on the day of the order, subject to availability.
Article 6 – Payment terms
The full price is due at the time of the order. No deposit is taken: full payment is a condition for the validation of the Booking.
Payment is made exclusively by credit card (Carte Bleue, Visa, Mastercard), whether online on the Website or on site at the water sports centre.
Online payments are processed via a secure payment platform compliant with current banking standards. The Seller does not retain any of the Customer’s banking information.
An invoice is sent to the Customer by email after payment.
Article 7 – Gift Vouchers
7.1. Validity
Gift Vouchers are valid for twelve (12) months from their date of issue. After that period, they lose all value and entitle the holder to no Service, refund or credit.
7.2. Use
The Beneficiary of a Gift Voucher must contact the Seller to set the date and time of their Service, within the validity period set out in article 7.1 and subject to availability.
7.3. Non-refundable and exchange
Gift Vouchers are non-refundable, whatever the reason.
They may, however, be exchanged on site for another Service of equivalent or higher value, with payment of the difference where applicable. No exchange for a Service of a lower amount will give rise to a refund of the difference.
7.4. Loss or theft
The Seller cannot be held liable in the event of loss, theft or destruction of a Gift Voucher. No duplicate may be issued without proof of the original order.
Article 8 – Right of withdrawal
8.1. Services on a fixed date
In accordance with article L. 221-28 12° of the French Consumer Code, the Customer has no right of withdrawal for leisure Services provided on a date or according to a frequency determined in advance. Any Booking of a Service at a fixed date and time is therefore firm and final from the moment of payment.
8.2. Gift Vouchers purchased online
For undated Gift Vouchers purchased online on the Website, the Customer benefits from a withdrawal period of fourteen (14) days from the date of purchase, in accordance with articles L. 221-18 et seq. of the French Consumer Code, provided that the Gift Voucher has not been used.
To exercise the right of withdrawal, the Customer must notify the Seller of their decision by email or by post, unequivocally, before the deadline. The refund is made within a maximum of fourteen (14) days following receipt of the request, using the same means of payment as the original order.
No withdrawal may be exercised once the Gift Voucher has been used to book a Service on a fixed date.
Article 9 – Cancellation, modification and rescheduling
9.1. Cancellation by the Customer
The Customer may cancel or request the rescheduling of a Booking, free of charge, provided they notify the Seller by email or phone no later than seventy-two (72) hours before the scheduled date and time of the Service.
In the event of cancellation less than 72 hours before the Service, no refund or rescheduling will be granted; the full price of the Service will remain due.
9.2. Late arrival by the Customer
The Customer must arrive at the water sports centre at least fifteen (15) minutes before the scheduled time, to allow for the signing of the rental contract, the safety briefing and the issuing of equipment.
No tolerance is granted for arrivals after the scheduled time: the Service will be considered lost and remain fully due, with no possibility of rescheduling or refund.
9.3. Customer no-show
If the Customer fails to attend the booked Service, without prior cancellation in accordance with article 9.1, the Service will be fully due and no refund may be claimed.
9.4. Adverse weather conditions
The provision of Services depends closely on weather and sea conditions. The captain of the water sports centre is sole judge of whether to cancel, reschedule or maintain a Service for safety reasons.
In the event of cancellation for weather reasons decided by the Seller, the Customer will be offered first a rescheduling to a later date by mutual agreement. Failing agreement on a new date, the refund of the Service may be made, at the captain’s decision.
No additional compensation may be claimed by the Customer in connection with a rescheduling or weather-related cancellation.
9.5. Cancellation for insufficient participants
For Services subject to a minimum number of participants, the Seller reserves the right to cancel or merge the outing. In that case, the Customer will be offered a reschedule or a full refund.
9.6. Cancellation by the Seller for other reasons
The Seller may also cancel or reschedule a Service in the event of a technical failure, instructions from the maritime authorities or any other operational reason. The Customer will then be offered a reschedule or a full refund, to the exclusion of any other compensation.
Article 10 – Access conditions for Services
10.1. Minimum age
- Jet ski rental with a license (free rental): reserved for adults (aged 18 or over) holding a coastal boat license.
- Riding a jet ski as part of a supervised outing without a license: minimum age sixteen (16) years. Minors must be accompanied by a legal representative and provide written parental consent.
- Towed devices and other activities: age conditions are specified on the page of each Service. Any minor must be accompanied by a legal representative who assumes full responsibility.
10.2. Boat license
Free jet ski rental is strictly reserved for holders of a valid coastal boat license. The Customer must present the original of their license upon arrival at the water sports centre. Failing presentation of a valid license, the Service will be cancelled with no refund.
The Customer certifies that they have the nautical skills required for the planned navigation. The Seller reserves the right to refuse to make the jet ski available if it considers that the Customer does not have sufficient skill, notwithstanding the documents presented. In that case, the contract will be terminated and the sums paid returned to the Customer, with no Party being entitled to any compensation.
10.3. Physical conditions and medical contraindications
The Customer expressly acknowledges that the water sports activities offered involve physical risks and require an appropriate level of fitness.
The Customer declares that they are in good physical and mental health and have no medical contraindication to the activities booked. The activities offered are notably advised against for persons presenting:
- cardiovascular conditions;
- back or neck problems or recent traumatic events (including surgical operations);
- pregnant women;
- any condition liable to be worsened by water sports.
It is the Customer’s responsibility to ensure, where applicable from their doctor, their fitness to take part in the activities booked. The Seller declines all responsibility in the event of a false declaration by the Customer regarding their health.
The Seller reserves the right to refuse participation in a Service if it considers that the Customer or Beneficiary is not able to take part safely.
10.4. Consumption of alcohol, drugs or substances
Any consumption of alcohol, drugs or any substance liable to impair the Customer’s alertness and behaviour is strictly prohibited before and during the Service.
The Seller reserves the absolute right to refuse departure to a Customer manifestly under the influence of alcohol or any substance, with no refund or rescheduling possible. The Service will in that case be fully due.
Article 11 – Safety, waiver and liability
11.1. Contract and waiver signed on arrival
Prior to any Service, the Customer signs at the water sports centre:
- a rental or service contract detailing the specific terms (equipment entrusted, duration, route where applicable);
- a liability waiver certifying that they have read the safety instructions, declare themselves physically able to take part in the activity, and accept the inherent risks.
Signature of these documents is a mandatory condition for the provision of the Service. Any refusal to sign will result in cancellation of the Service with no refund.
11.2. Safety briefing and instructions
Before departure, a safety briefing is given to the Customer by the Seller’s staff. The Customer undertakes to scrupulously respect all instructions given, as well as the maritime regulations in force (navigation areas, speed limits, safety distances, wearing of life vests, etc.).
The Seller reserves the right to shorten or interrupt a Service at any time in case of dangerous behaviour by the Customer or non-compliance with instructions, with no entitlement to any refund.
11.3. Customer's liability
The Customer is responsible for the equipment made available to them throughout the duration of the Service. They undertake to use it in accordance with its purpose and the authorised navigation area. Any damage, loss or theft resulting from fault, negligence or non-compliance with instructions may be invoiced to the Customer.
Sub-renting and lending the equipment to a third party are strictly prohibited.
11.4. Insurance
The Seller has taken out water-sports Civil Liability insurance covering the civil liability of Customers in connection with the Services delivered to them. This insurance is included in the price of the Service.
This insurance does not cover damage resulting from intentional misconduct, non-compliance with safety instructions or regulations, or conduct under the influence of alcohol or drugs.
11.5. Personal belongings
The Seller declines all responsibility for the loss, theft or damage of the Customer’s personal belongings (phones, glasses, contact lenses, jewellery, watches, clothing, accessories, etc.) occurring during the Services or within the facilities of the water sports centre. The Customer is advised not to bring valuables during water activities.
Article 12 – Force majeure
Neither Party may be held liable for non-performance or delay in performance of its obligations in the event of a force majeure event, as defined by article 1218 of the French Civil Code and case law (natural disasters, storms, alerts from maritime authorities, administrative restrictions, epidemics, etc.).
In such a case, the Service will be rescheduled to a later date by mutual agreement or, failing that, refunded, to the exclusion of any other compensation.
Article 13 – Image rights
No systematic photo or video capture is carried out during the Services.
If the Seller wishes to record images or sound of the Customer during a Service, a written image rights authorisation will be requested in advance from the Customer (or their legal representative for minors). These images would then be used exclusively for communication on the Seller’s social media and promotional materials.
Any Customer may at any time withdraw their authorisation and request the removal of their image, by simple email to the Seller.
Article 14 – Personal data
In the course of processing orders and providing Services, the Seller collects and processes the Customer’s personal data (in particular: surname, first name, date of birth, address, email, phone number, payment information and, where applicable, health data strictly necessary for safety).
This data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and amended law no. 78-17 of 6 January 1978. It is intended exclusively for the Seller and its technical subcontractors (payment provider, hosting provider) and is neither transferred nor sold to third parties.
It is kept for the duration of the commercial relationship and then archived for as long as necessary to comply with applicable legal and tax obligations, or to defend the Seller’s interests in case of a dispute.
In accordance with applicable regulations, the Customer has a right of access, rectification, erasure, restriction, objection and portability of their data. These rights may be exercised by email to saintcyr.jet@gmail.com or by post to the registered office.
The Customer also has the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data protection authority.
Article 15 – Intellectual property
All elements appearing on the Website (texts, images, photographs, videos, logos, trademarks, distinctive signs, etc.) are the exclusive property of the Seller or its partners and are protected by the provisions of the French Intellectual Property Code.
Any reproduction, representation, modification or exploitation, in whole or in part, of the Website’s content, without the express prior authorisation of the Seller, is strictly prohibited and would constitute infringement sanctioned by articles L. 335-2 et seq. of the French Intellectual Property Code.
Article 16 – Complaints, mediation and dispute resolution
16.1. Complaints
Any complaint must be sent to the Seller, within a reasonable period after the Service, by email to saintcyr.jet@gmail.com or by post to the registered office address. The Seller undertakes to respond within fifteen (15) days.
16.2. Consumer mediation
In accordance with articles L. 612-1 et seq. of the French Consumer Code, the Customer may, in the event of a dispute not resolved amicably, resort free of charge to a consumer mediator:
⚠️ [TO BE COMPLETED BEFORE GOING LIVE]
Details of the consumer mediator to which the Seller has subscribed: name, postal address and website.
Membership of an approved mediator is a legal obligation (art. L. 616-1 of the French Consumer Code). Common mediators for the leisure sector: CM2C, MEDICYS, AME Conso.
The Customer may also use the European Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr.
16.3. Governing law and jurisdiction
These T&Cs are governed by French law.
Failing amicable resolution, any dispute relating to their formation, interpretation or performance will be submitted to the competent courts, in accordance with ordinary rules of law. For consumer Customers, jurisdiction lies, at the claimant’s choice, either with the court of the place where they resided at the time the contract was concluded, or with that of the place where the damaging event occurred (article R. 631-3 of the French Consumer Code).
Last updated: May 2026
